MedImpact Selects ExtraHop to Drive Innovation and Improve Customer Care
SEATTLE — Oct. 18, 2018 – ExtraHop, the leader in analytics for security and performance management, announced today that MedImpact Healthcare Systems, Inc. — the nation’s largest privately held independent pharmacy benefit manager (PBM) — has selected ExtraHop to help ensure a seamless delivery of pharmacy services for more than 50 million people.
With ExtraHop, MedImpact has complete visibility into the performance of every application in its pharmacy benefit management platform, and the automated investigation capability to optimally resolve issues before services are disrupted. MedImpact works with health plans, self-funded employers, and government entities to help manage their prescription benefits, reduce prescription drug costs, improve member health, and increase medication adherence and safety. Minimal disruption is key in managing vital transactions to support access to therapy.
“ExtraHop allows us to improve our ability to resolve business-impacting application issues quickly if problems arise,” said Tony Roach, Vice President of IT Infrastructure at MedImpact. “Compared to other solutions on the market, ExtraHop stands out because it offers insight into performance issues and helps improve customer experience. ExtraHop allows us to better identify and resolve issues to provide a great customer experience.”
ExtraHop starts with the most comprehensive and objective data set — wire data — and applies real-time analytics and advanced machine learning at scale to transform it into a high-fidelity source of answers about the security and performance of the hybrid enterprise. For organizations like MedImpact, ExtraHop supports the delivery of business critical applications and services.
“For any organization that touches healthcare, quality care and customer experience are top priorities,” said Raja Mukerji, Chief Customer Officer, ExtraHop. “ExtraHop is proud to partner with organizations like MedImpact that leverage technology to drive better customer experience and value.”
ExtraHop is the leader in analytics and investigation for the hybrid enterprise. We apply real-time analytics and advanced machine learning to every business transaction to deliver unprecedented visibility, definitive insights, and immediate answers that enable security and IT teams to act with confidence. The world's leading organizations trust ExtraHop to support core digital business initiatives like security, IT modernization, and application service delivery. Hundreds of global ExtraHop customers, including Sony, Microsoft, Adobe, and DIRECTV, already use ExtraHop to accelerate their digital businesses. To experience the power of ExtraHop, explore our interactive online demo. Connect with us on Twitter and LinkedIn.
MedImpact, an independent, trend-focused pharmacy benefit manager (PBM), is the nation’s largest privately held PBM, serving health plans, self-funded employers and government entities. Our unique business model and focus on oversight aligns us with our clients — it’s what differentiates us from other PBMs. We focus on effectively managing pharmacy benefits to promote Lower Cost and Better Care through One Source. MedImpact promotes the prescribing and fulfillment of low-cost, medically appropriate drugs at the most appropriate pharmacy providing competitive pricing, value and high-quality service. We manage appropriate utilization without driving up utilization. Our rigorous focus on payer alignment and oversight drives low-net cost and delivers results while improving care. Our number-one goal is client satisfaction by providing flexible solutions and member-centric products. Learn more at pbm.medimpact.com.