Pharmacies - Contact Pharmacy Networks

How to Request Information & Resolve Issues

As part of the MedImpact mission, we strive to service all pharmacies with the highest level of professionalism and the highest standards of customer service in the industry. There are two ways to request information or to resolve issues:

Pharmacy provider inquiries/issues can be initially routed through the MedImpact Pharmacy Help Desk at (800) 788-2949. The majority of the inquiries/issues, such as immediate pharmacy claims processing issues, eligibility, benefits, and contracting requests, will be resolved at the time of the call. If the inquiry/issue needs further research, a customer service representative will assign your case to our Pharmacy Networks Team. All assignments will be completed within five (5) business days.

Pharmacy provider inquiries/issues can be resolved by using the MedImpact online Salesforce system. Retail chain corporate offices can continue to send demographic updates, pharmacy additions and terminations, pricing and reimbursement questions through this online web page. To submit a request/issue, please complete the following fields and click on "Submit". If this is a pharmacy, please include a name, address, phone and fax number, license, tax ID, DEA number and contact name in the description. If this is a contract request, please include the member number and health plan requested. After you submit this form, you will receive an automated response via email with your assigned case number. All assignments will be completed within five (5) business days.

If you need to submit an attachment for this case, please reply to the email and be sure to include the attachment.
For privacy purposes, please do not send personal health information via email.

*= required.

Note: All issues will be triaged and urgent issues will be handled immediately. Our goal is your complete satisfaction.
*Contact Name:
*Email Address:
(formerly NABP)
*Request Type:
*Effective Date
of Change:
   ( 11/22/2016 )